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How to set up SEPA Direct Debit for clients onboarded before May 2025 on Shares Pro?

Everything you need to know about linking SEPA Direct Debit for clients onboarded before May 2025

Updated yesterday

*Available in France only

SEPA Direct Debit (SEPA DD) is now available as a payment method for all Wealth Managers’ clients — including those who were onboarded before this feature was released (01/05/2025).

Key Information

Clients onboarded prior to May 1, 2025 (or your SEPA DD opt-in date), can now access SEPA DD as a payment option. However, using SEPA DD is not mandatory for these clients, and they can continue to fund their investments using regular bank transfer.

Wealth Managers can manage and update a client’s payment method through the “Cash” section of the client profile.It is important to note that each account type has its own payment method:

  • Updating the payment method of a CTO account to SEPA Direct Debit will not automatically update the payment method of the PEA account.

  • And vice versa.

If a client, who was onboarded before 01/05/2025 or before the Wealth Manager opted-in for SEPA DD, wishes to use SEPA DD for both account types, each must be configured separately.

How to Set Up SEPA Direct Debit

For CTO Personal and PEA Accounts

  1. Access the Client Profile: Select the client, choose the account type (CTO or PEA) and click on “€ available”. Once done, click on “SEPA Direct Debit”.
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  2. Complete the Setup Form:
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    • Enter the client’s IBAN and BIC/SWIFT code

    • Upload the client’s RIB (Relevé d’Identité Bancaire)

    • Confirm acknowledgment that SEPA DD will become the default payment method for the selected account

    • Click “Submit”
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  3. Review Process: A confirmation message will appear, and Shares will review the submitted information. You will be notified by email with the result of the review.
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  4. Client Approval: Client receives an email to review and confirm the SEPA DD mandate.
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  5. Final Confirmation: Once SEPA Direct Debit is successfully activated, both you and your client will receive confirmation emails. The client’s email will include the SEPA DD mandate as an attachment.

For CTO Business Accounts

  1. Access the Company Profile: Select the business client and click on “€ available”. Once done, click on “SEPA Direct Debit”.
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  2. Complete the Setup Form
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    • Enter the company’s IBAN and BIC/SWIFT code

    • Upload the company’s RIB (Relevé d’Identité Bancaire)

    • Confirm acknowledgment that SEPA DD will become the default payment method for CTO

    • Click “Submit”
      ​

  3. Review Process: A confirmation message will appear, and Shares will review the submitted information. You will be notified by email with the result of the review.
    ​

  4. Company Representative Approval: The representative receives an email to review and approve the SEPA DD mandate.

  5. Final Confirmation: Once SEPA Direct Debit is successfully activated, both you and the company's representative will receive confirmation emails. The representative’s email will include the SEPA DD mandate as an attachment.

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