*Available in France only
This article outlines the steps required to enable SEPA Direct Debit for both CTO and PEA accounts. The following steps apply to clients who were onboarded on or after this date. If you wish to update the payment method for clients who were onboarded before 01/05/2025, please refer to this article: How to set up SEPA Direct Debit for clients onboarded before May 2025 on Shares Pro?
Before initiating a SEPA Direct Debit link, please:
Double-check that the correct Client account is provided.
Be aware: if the wrong account is linked, a revoke will be required on our side, and the linking process will need to be requested by you in the platform and restarted with the Client.
Verifying the account beforehand helps ensure a smooth setup and avoids delays.
For CTO Accounts (Personal and Business)
Provide the IBAN and BIC/SWIFT: During the account creation process (How to create Clients with personal accounts? How to create Clients with business accounts?), as a Wealth Manager, you must enter the client's IBAN and BIC/SWIFT information on the “Financial details” screen.
Submit the Account Creation: Once the CTO account is submitted, the client receives an email to approve the account’s creation.
Client Signs the SEPA DD Mandate: To fully activate SEPA Direct Debit, the client must sign the SEPA DD mandate via the confirmation email received. SEPA DD becomes active only after the mandate is signed.
For PEA Accounts
For PEA accounts, SEPA Direct Debit is enabled during the PEA creation process:
Submit the Account Creation: Submit the PEA account creation request once the CTO account is fully verified.
Client Approves the Account: The client receives an email to approve the account’s creation.
Client Signs the SEPA DD Mandate: As part of the approval, the client must sign the SEPA Direct Debit mandate.
Unlike CTO accounts, no IBAN or BIC/SWIFT details need to be entered manually during the PEA account creation process, as these details have already been collected during the CTO account’s creation.