All Collections
Why can I not place an order?
Why can I not place an order?

Here's everything about why you may not be able to place an order with us.

Updated yesterday

You may be unable to place an order for a variety of reasons, including:

Account verification is currently underway

To deposit funds to your Shares account, your account application must be approved. As a result, when your account balance is zero, you cannot make a trade. Please keep in mind that it could take up to 24 hours, but most customers are onboarded in under 10 minutes. We will do our best to review your application as soon as we receive it. Placing an order is a piece of cake once you've been approved 😉

Inadequate balance

Sometimes we simply forget that the account's balance is insufficient to place that order. In this case, you will be notified by a popup in the app. Simply navigate to the "Account" section in the Profile panel by clicking on your profile picture in the upper right corner, and fund your account.

Corporate actions

As a stock investor (available only in the UK, France, Poland, Belgium, Portugal, Netherlands, Germany, Italy and Luxembourg), you may be affected by a variety of corporate actions. Merger splits, reserve splits, acquisitions, delistings, trading halts, and other common actions may prevent you from buying or selling stocks for a while or forever.

Technical risks

While Shares makes every effort to keep the app up to date, there may be times when a feature does not work as expected because errors are unavoidable in any system. In this case, we will do everything to resume it as soon as possible so that it does not disrupt our customers' trading activities. Customer satisfaction is always our top priority, which is why our development team reviews the app regularly to avoid incidents like this from occurring. We are saddened when you are dissatisfied, so we always strive to provide the best product possible.

If the reason you are unable to place an order does not fall into one of the categories listed above, please contact our Support Team via the in-app chat. We'd be happy to investigate the underlying cause for you!

Did this answer your question?