If you are registered with us from the UK and your withdrawal through debit card was unsuccessful, you can withdraw your funds to your linked bank account instead. If you do not have a linked bank account yet, make a deposit with it (as little as £1 is enough) – and the bank account will appear in your "Cash" screen.

If all the above-mentioned criteria were met and the withdrawal was still unsuccessful, please get in touch with our Customer Support Team, we will be sure to help you out :)